🆘 Support Center

Get help with hive-tools installation, updates, and usage

← Back to Home

Email Support

Send us a detailed message about your issue and we'll get back to you within 24 hours.

support@hivetechs.io

Installation Guide

Step-by-step instructions for installing and configuring hive-tools on your system.

Installation Guide

📦 Update Guide

Keep your hive-tools installation current with security updates and new features.

Update Guide

Frequently Asked Questions

I see deprecation warnings during installation. Is this normal?

Yes, these warnings are completely normal and don't affect functionality. They come from database build dependencies and cannot be eliminated.

Where do I find my license key?

Your license key is included in your Paddle purchase receipt email. Look for a long string starting with "HIVE-".

Which IDEs are supported?

hive-tools works with any IDE that supports Model Context Protocol (MCP), including VS Code, Cursor, Claude Dev, and others.

How do I update to the latest version?

Run npm update -g @hivetechs/hive-ai to get the latest version.

See our complete update guide for troubleshooting and advanced options.

My update failed with permission errors. What should I do?

Try: npm cache clean --force && npm install -g @hivetechs/hive-ai@latest

On macOS/Linux, you may need to fix npm permissions or use sudo temporarily.

How often should I update hive-tools?

Check weekly for new AI models and features. Update immediately for security releases. Your data is always preserved during updates.

Can I use hive-tools on multiple devices?

Yes, your license allows installation on multiple devices that you own. Each device will need to be configured with your license key.