Refund Policy
We stand behind our tools with a fair, transparent refund policy.
Last updated: May 27, 2025
15-Day Money-Back Guarantee
Try hive-tools risk-free. If you're not completely satisfied within 15 days of your first purchase, we'll give you a full refund. No questions asked.
Note: This applies to new subscriptions only. The 7-day free trial doesn't count toward the 15-day period.
Subscription Refunds
Monthly Subscriptions
- •First month: Full refund within 15 days
- •Renewals: No refunds for subsequent months
- •Cancellation: Access continues until period ends
Annual Subscriptions
- •0-15 days: Full refund
- •16-30 days: Pro-rated refund
- •After 30 days: No refunds
Team Plans
Same refund terms as individual subscriptions. Refunds apply to the entire team license.
Credit Pack Refunds
Credit packs are generally non-refundable since they never expire. However, we'll consider refunds for:
- •Accidental duplicate purchases
- •Technical issues preventing credit use within 7 days
- •Billing errors or unauthorized charges
How to Request a Refund
Contact Support
Email support@hivetechs.io with "Refund Request" in the subject line
Include Details
Provide your license key or order ID from Paddle
Quick Response
We'll respond within 2 business days
Processing
Paddle processes refunds within 5-10 business days to your original payment method
When Refunds Aren't Available
- ✗Violation of our Terms of Service
- ✗Attempting to abuse the refund policy
- ✗Chargebacks filed without contacting us first
- ✗Accounts suspended for policy violations
Good to Know
Cancellation vs Refund: Canceling stops future charges but keeps access until the period ends. Refunds return your money but may end access immediately.
Free Trial: The 7-day free trial is separate from the 15-day money-back guarantee, which starts when you make your first payment.
Payment Processor: All refunds are processed by Paddle, our payment partner, ensuring secure and timely returns.
Questions about refunds? We're here to help.